If your item is made to order, it will be crafted within 7-21 business days before dispatch.

If your item is ready to ship, it will be dispatched within 2-3 business days.

Once dispatched, delivery typically takes 5-15 business days depending on your location. You’ll receive tracking as soon as it ships.

Yes! We also offer Free Worldwide Shipping on orders over £150

Once dispatched, delivery typically takes 5-15 business days depending on your location. You’ll receive tracking as soon as it ships.

Customs duties or import taxes (if applicable) are determined by your local authorities.

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

We stand behind the quality of every piece featured on SANKO.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.

Many pieces are made to order or produced in limited quantities as part of our commitment to reducing waste and supporting responsible production. For this reason, we are unable to accept returns for change of mind.

If you’re unsure about sizing or fit, our team is happy to assist before you order, we want you to feel confident at checkout.

As many of our pieces are made-to-order and produced by independent designers, we’re unable to offer exchanges at this time. This allows us to maintain the quality, exclusivity, and sustainability of each piece.

If you’re unsure about sizing or fit, we’re always here to help before you place your order.

Sizing may vary slightly between designers, so we recommend checking the size guide provided on each product page before placing your order.

If you’re between sizes or unsure, feel free to contact us with your measurements, we’ll happily help you find the best fit.

We accept all major credit cards, PayPal, Klarna, and other secure payment methods at checkout.

Absolutely. We use industry-standard encryption to protect your personal and payment information.

You can reach our customer service team through our contact page on our website, or email us directly. We typically respond within 48 hours.